I have paid but my membership has not been upgraded.

If you’ve made a payment but your profile has not been upgraded, there could be several reasons for this:

1. Different Profile: You may have used a different profile to make the payment.
2. Non-Real-Time Payment Methods: If you used a method which is not processed in real-time, it can take 2-5 business days for the payment to be completed.
3. Unsuccessful Payment Processing: There may have been an issue with processing the payment.

To help us locate your payments and resolve this as quickly as possible ,please contact our support team and provide the following details based on the payment method you used.

For Card Payments (Debit/Credit/Prepaid Cards):

• Card Details: The first 6 and last 4 digits of the card used.
• Payment Date: The exact date the payment was made.
• Amount Paid: The total amount charged.
• Currency: Specify the currency used (e.g., US Dollars, Australian Dollars, etc.).
• Receipt Number: Found in the payment confirmation or email receipt.

For Payments via Google Play (Android App):

• Google Play Order Number: The 17 digit number which begins with GPA.
• Payment Date: The exact date the payment was made.
• Amount Paid: The total amount charged.
• Currency: Specify the currency used (e.g., US Dollars, Australian Dollars, etc.).

For Payments via Apple (iOS App):

• Subscription confirmation: Attach a copy of this or tax invoice email from Apple.
• Payment Date: The exact date the payment was made.
• Amount Paid: The total amount charged.
• Currency: Specify the currency used (e.g., US Dollars, Australian Dollars, etc.).

For Other Payment Methods:

If you used a different payment method not listed above, please provide:

• A bank statement showing the beneficiary account, the date of payment, and the amount paid.
• The confirmation message  showing that the payment has been made to us.